Despatch Software Integration

Bespoke customisation of an innovative multi-channel order management and despatch software system to meet the unique requirements of a high-volume, perishable goods supplier.



Organised Black Book - Despatch Cloud

This high volume eCommerce store contracted OBB to manage the bespoke customisation, in-house change and onboarding process for a new multi-channel order management, labelling and despatch system.

Liaising with both in-house and 3rd party contractors to establish the ultimate systems and procedures to be integrated and developed into a new automated despatch process.

Key contract elements:

  • Manage discovery & scoping of the existing system
  • Understand requirements of the pick & pack processes
  • Review order management requirements
  • Liaise with teams to develop optimal enhanced solutions
  • Oversee customised development work
  • Customisation testing
  • System onboarding
Organised Black Book - Despatch Cloud


Key features:


  • Print for despatch 20k+ labels per day (peak season)
  • Process time of <5 seconds per label
  • Realtime merge of perishable ready items for despatch
  • Customised consolidated pick lists
  • Domestic and International Channels

Order Management

  • Pre-dated delivery calander
  • On-hold order functionality
  • 3rd party drop ship order management
  • 300k+ orders per annum
  • Gift messaging within order despatch


  • Magento and Amazon Integrations
  • Line by line order input
  • Line by line order despatch notifications
I have, as the founder of Despatch Cloud worked closely with Paula for a large and complex integration project with our software and a client of Paula's.

Paula was effective at helping us understand the needs of the client, and communicating with us every step of the way from planning through development, testing and implementation. It was extremely helpful to work with a professional of Paula's level ensuring that our work was much more efficient. Paula's knowledge of the business and her analytical approach gave the team at Despatch Cloud an in-depth understanding of the current processes and objectives of the client. Paula not only worked to ensure that the project met the current requirements but was designed to scale as well for the future growth of the client.

Paula was tough in that she held us to high standards but at all times was professional and keen to work together to get the development completed to the required high standard.

Matthew Dunne

Founder & CEO - Despatch Cloud

Organised Black Book - Despatch Cloud

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